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Ombre

Returns policy

A summary of the rules for withdrawing from a contract concluded in the ombre.com Online Shop. The binding provisions are those of the Terms and Conditions and the information on the right of withdrawal.

1. Deadline

A consumer may withdraw from the contract without giving any reason within 14 days of the day on which they (or a third party other than the carrier indicated by them) took possession of the product. To meet the deadline, it is sufficient to send the statement before it expires.

2. Statement of withdrawal

The statement may be made in any unambiguous form, in particular: in the Customer account (Create a return), by e-mail to [email protected] or in writing to: ul. Ppłk. Nilskiego-Łapińskiego 46, 18-100 Łapy. You may use the model withdrawal form, but it is not obligatory. The Seller promptly confirms receipt of the statement by e-mail.

3. Sending the product back

The consumer sends the product back to: ul. Ppłk. Nilskiego-Łapińskiego 46, 18-100 Łapy without undue delay and no later than 14 days from the day of withdrawal — it is sufficient to dispatch the parcel before this deadline. The consumer is liable only for any diminished value of the product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning. The consumer bears the direct cost of returning the product.

4. Refund

The Seller refunds all payments made by the consumer, including the cost of delivering the product (up to the cheapest standard delivery method offered in the Shop), without undue delay and no later than 14 days from the day of receiving the statement of withdrawal — using the same means of payment as the consumer used, unless the consumer expressly agrees to another means that involves no costs for them. The Seller may withhold the refund until it has received the product back or the consumer has supplied proof of having sent it back, whichever is earlier. If the consumer withdraws from the contract only in respect of some of the products in the order, the Seller refunds the price of those products; the cost of delivering the order is refunded only upon withdrawal from the contract in its entirety.

5. Exceptions

The right of withdrawal does not apply in the cases listed in Article 38 of the Polish Consumer Rights Act, in particular to a product made to the consumer's specifications or clearly personalised.

6. Entrepreneurs with consumer rights

The above rules also apply to a natural person concluding a contract directly related to their business activity, where the content of the contract shows that it is not of a professional nature for them.

Any questions? Write to: [email protected].

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