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Ombre

Returns

You have 14 days from receiving your parcel to return it without giving a reason.

The quickest way to withdraw is our online withdrawal form — all you need is your order number and email address, and the confirmation arrives in your inbox straight away.

How to return a product — step by step

  1. Go to My orders and click “Request a return” next to the relevant order, or use the online withdrawal form.
  2. Select the products you want to return and give a reason (optional).
  3. Pack the products in intact condition, with the original tags. Send the parcel with any carrier to the Packeta point: Packeta eCommerce GmbH, Postfach 3, Litschauer Straße 7, 3860 Heidenreichstein — and write the code 91889652 on the parcel. You cover the cost of shipping to the point; we do not accept cash-on-delivery parcels.
  4. Once we have received and checked the parcel, we refund the payment within 14 days to the same account the payment came from.

We refund the delivery cost of the order only when the entire order is returned (up to the cheapest standard delivery method offered in the store). If only some of the products are returned, we refund their price.

What can be returned?

All products can be returned if they are:

  • unused, with the original tags,
  • unwashed, unaired, free of make-up marks and odours,
  • in the original packaging.

Exceptions — the following cannot be returned:

  • made-to-order products (e.g. a modified cut),
  • gift cards and vouchers.