FAQ
How long do I have to return an item?
14 days from receiving your parcel.
What if a product is faulty?
Write to [email protected] with your order number and photos. We process complaints within 14 days — a replacement with a new item (if available) or a refund.
How do I place an order?
Add a product to your basket, choose a size, fill in the delivery form and pay. You will receive a confirmation by e-mail straight away.
How long does delivery take?
Courier: usually 1–2 working days within Poland and 3–7 working days to other European Union countries.
How much does delivery cost?
The cost depends on the carrier you choose and the delivery country — see the current price list on the Delivery & payment page. You will see the exact amount in the order summary before you confirm it.
Delivery is free from €49.00.
Do you ship abroad?
Yes, to the entire European Union. Delivery time and cost depend on the country — details in the Shipping section.
Do I need to create an account to place an order?
No. You can shop as a guest — all you need is an e-mail address. However, an account makes it easier to track orders and returns, and gives you access to Ombre Club.
Where can I check my order status and tracking?
In your Customer account, in the “Orders” section — each order shows its current status and, once the parcel has been dispatched, the tracking number as well.
How do I change my login details or password?
In the “My details” section of your Customer account you can change your e-mail, password and contact details. You can edit delivery addresses in the “Addresses” section.
Will I receive an invoice?
Yes. Once the order has been paid, the invoice is sent automatically by e-mail. If you need a company invoice, enter your tax ID (NIP) when placing the order.
How do I sign up for the newsletter?
Sign up using the newsletter form in the website footer — all you need is an e-mail address.
What do I get by signing up?
Early access to drops and sales, plus behind-the-scenes stories from the brand. No spam — we only write when we have something worthwhile to share.
How do I unsubscribe from the newsletter?
At any time — by clicking the “Unsubscribe” link at the bottom of any message. Unsubscribing takes effect immediately.
Do you offer gift cards?
Yes. You can buy an e-gift card of any value online — it is sent to the recipient's e-mail together with a code to use when shopping.
How do I redeem a gift card?
Enter the code from the card in the discount code field when placing your order. We deduct its value from the total and keep any unused balance for your next purchase.