Right of withdrawal

The quickest way to withdraw is our online withdrawal form — all you need is your order number and email address, and the confirmation arrives in your inbox straight away.

The right of withdrawal from a distance contract does not apply to the consumer, among others, in respect of contracts: (1) for the provision of services for which the consumer is obliged to pay the price, where the Seller has fully performed the service with the express and prior consent of the consumer, who was informed before the start of the performance that they would lose the right of withdrawal from the contract once the Seller had performed the service, and acknowledged this; (2) where the subject of the performance is a Product - a movable item (including a movable item with digital elements) - that is non-prefabricated, manufactured according to the consumer's specifications or serving to satisfy the consumer's individualised needs.

Subject to, among others, the exceptions indicated above, as a consumer you have the right to withdraw from a contract concluded in the Online Store within 14 days without giving any reason. The withdrawal period expires after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail). You may send the statement, for example:

• in writing to the address: ul. Ppłk. Nilskiego-Łapińskiego 46, 18-100 Łapy;
• electronically by e-mail to: [email protected]

A model withdrawal form is set out in Annex No. 2 to the Consumer Rights Act and is additionally attached to the terms and conditions of the Online Store. You may use the model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If you withdraw from the contract only in respect of some of the goods in the order, we will refund the price of those goods; the delivery costs are refunded only upon withdrawal from the contract in its entirety.

If you have received the purchased goods, please send them back or hand them over to us at the address: ul. Ppłk. Nilskiego-Łapińskiego 46, 18-100 Łapy, without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. You will have to bear the direct cost of returning the goods.

The provisions of this notice concerning the consumer also apply to a buyer who is a natural person concluding a contract directly related to their business activity, where the content of that contract shows that it is not of a professional nature for that person, resulting in particular from the subject of the business activity carried out by that person, as made available on the basis of the provisions on the Central Register and Information on Economic Activity (CEIDG).