Returns

The right of withdrawal
The customer has the right the withdraw from this contract within 14 days of concluding it without stating a reason. The validity of the right of withdrawal expires 14 days after the day on which you have gained possession of the ordered goods or on which a third party, other than the delivery company and indicated by you, has gained possession of the ordered goods.

In order to withdraw from the contract, you have to let us know about the decision to do so by means of an unequivocal statement (sent via post or email). You can use for this purpose this form (download), but this is not mandatory. However, in order to facilitate the process of withdrawal, we advise you to use the aforementioned form and to send it to us alongside the goods. This will considerably facilitate the operations of our customer support team.

Contact details:
ESPIR S.C. 
ul. Nilskiego-Łapińskiego 46
18-100 Łapy 
info@ombre.com 

In order not to exceed the period of withdrawal, it is necessary that you inform us of your intention to avail yourselves of your right of withdrawal before the period of withdrawal elapses.


The consequences of withdrawal
In case of your withdrawal from this contract, we return all the payments made by you immediately, within 14 days of receiving information about your decision to avail yourselves of your right of withdrawal from this contract. The return of the payment can be held up until the goods are sent back or else a bill of return is received by us, depending on which happens first.

Goods should be sent back or returned to the following address: ESPIR S.C. ul. Nilskiego-Łapińskiego 46, 18-100 Łapy, immediately, or in any case not later than 14 days after the day on which you have gained possession of the goods concerned. The period of withdrawal is not exceeded if you return the goods within 14days of reception. Customers are obliged to sustain the cost of the return delivery of the goods. You are only liable for the defects incurred on the goods due to using them in ways other than those necessary to acquaint yourself with their character, nature, and functions. We do not accept return deliveries payable by cash on delivery.

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