Should the item you have ordered turn out have a defect or be damaged, we kindly request you to lodge a complaint to that effect.
Complaints can be lodged by email to the following address: firstname.lastname@example.org
The message should contain the number of your order and the product model.
Sending your complaint via email can result in speeding up the process of its consideration.
Your complaint will be considered within a maximum of 14 days of our reception of it.